Frequently asked questions
When do you add items to the site?
As often as possible! We are always finding fantastic items we want to share with you. We try to add items on a weekly basis. You never know what you will find so please check back regularly!
I have seen a product that I loved but it no longer seems to be available. Now what?
We know how frustrating it can be when you have your heart set on an item and you go to buy it and it’s no longer there BUT that is what happens sometimes when you are shopping vintage and most of our stock on offer is a unique one-off fantastic item. This is why you need to act quickly and buy it before someone else falls in love with that great item! We add products all the time so you might just find something similar to what you were looking for.
Has the garment been washed before I receive it?
Most of our products have been steamed prior to packaging; however we do not pre-wash our garments. Washing clothes is a controversial subject in vintage. People endlessly debate the merits and dangers of washing vs. dry cleaning.
Can I send to my Work or School address?
Can I change my shipping address after I’ve submitted my order?
Unfortunately not! If it’s just a matter of adding in a forgotten apartment number, or a short instruction as to a safe place to leave the parcel if you aren’t home when they attempt delivery, we can send that information along to the couriers as a short addition, but that’s about it. Plus, we cannot change details for orders using Royal Mail at all. It’s all about the post codes and the courier depot’s local dispatch areas, so address changes just aren’t possible, we’re afraid! As we run a fully automated order, pick, pack and dispatch system with our warehouse it is not possible for us to make changes of any kind to an order once you have submitted it, so please be very careful that you select the correct address for delivery.
Can I change my delivery service?
Once you have submitted your order, we are not able to make any changes to any part of it. If you have made a mistake on the delivery address or need to provide more information please email us at firstname.lastname@example.org and we will do our best to help resolve this where we can, if possible.
Is it safe to use my card on your website?
In short – yes! We utilise industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of personal information such as your name, address and other critically sensitive information like your credit card details. Information passed between your computer and our website cannot be read in the event someone else intercepts it. This technology includes the following features:
Authentication - this assures your browser that your data is being sent to the correct computer server, and that the server is secure
Encryption - this encodes the data, so that it cannot be read by anyone other than the secure server
Data Integrity - this checks the data being transferred to ensure it has not been altered.
Will my item be in perfect condition?
Whilst we only offer high quality products, due to the nature of vintage clothing there will be small imperfections of some items of clothing. Any questions about a specific item please don't hesitate to get in touch!
Due to all items being vintage, we list items as unisex as we cannot always tell if items were intended for women or men (or both!). For all items we list the size in the label. As label sizes can be inaccurate we include exact measurements which we recommend you check for a good fit.